Privacy Policy

Hi‑LiTE Technologies (P) Ltd., operating this website under its HiSol brand (“HiSol”, “we”, “us”, or “our”), respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

We collect information you choose to give us, and a limited amount automatically:

• Contact form: When you submit our contact form, we collect your name, email address, phone number, which product you’re interested in (solar water heater or heat pump), and your message.
• WhatsApp & phone: If you reach out to us via WhatsApp or by phone, we receive whatever information you share in that conversation, and your number.
• Automatic data: Like most websites, our hosting and analytics tools may automatically log standard technical information such as browser type, device type, and pages visited.

2. How We Use Your Information

We use the information you provide to respond to your enquiry, prepare quotations, schedule site visits and installations, and provide after-sales support. We do not use your contact details for unsolicited marketing, and we will only contact you about matters related to your enquiry or an existing service relationship.

3. Third-Party Services

We use a small number of third-party services to run this website and respond to you:

• Form delivery: Contact form submissions are sent directly to our team’s email inbox — we don’t route them through a third-party form-processing platform.
• Cloudflare Turnstile: Our contact form uses Turnstile to verify submissions aren’t automated; it may process technical information about your browser and device under Cloudflare’s own privacy policy.
• Google Maps: Our Contact page embeds a Google Maps location, which is subject to Google’s own privacy policy.
• Google Reviews: We link to our Google Business profile to display customer reviews; Google handles that data under its own policies.
• WhatsApp: Chats started through our WhatsApp button are handled within WhatsApp, subject to WhatsApp’s own privacy policy.

These providers only receive the information necessary to perform their function and are not authorised to use it for their own purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We only share it with the service providers described above, or where required to comply with a legal obligation.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain enquiry and customer information for as long as needed to respond to your enquiry, fulfil a service or warranty relationship, and meet our legal, accounting, or reporting obligations.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

8. Children’s Privacy

This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Hi‑LiTE Technologies (P) Ltd. — HiSol
S.F. No. 157/1A, Sathy Main Road, Thanneerpandalpalayam, Erode – 638004, Tamil Nadu
Email: info@hilitesolar.com
Phone: +91 98427 88887